This is a unique opportunity to join a well-established international organisation focused on capacity building in information and communication technologies. We are looking for a high achiever with a passion for international development and a strong interest in telecommunications or broadcasting.

The role:

To initiate, develop and implement training programmes in line with the overall training and capacity building unit, including:

• Act as customer account manager for training programmes;
• identify, process and budget training requirements in compliance with internal procedures and targets;
• Co-ordinate the implementation of approved projects, including; recruitment/identification of delegates, experts, facilitators and other resources persons for each projects;
• Ensure provision of all logistical on-the-day project requirements;
• Report on key project issues;
• Maintain a training quality control system;
• Provide customer support as needed for pre- and post-event requirements;
• Draft and submit quarterly activity reports;
• Maintain an alumni of past delegates;
• Maintain a database of ICT Faculty of (training) Experts;
• Monitor QoS in CTO training portfolio, including periodic field visits;
• Oversee periodic and an annual evaluation of CTO trainers;
• Help to match demand and supply of ICT training needs in the Commonwealth;
• Initiate, develop and implement marketing and promotions for CTO training;
• Assist and facilitate logistics for CTO training events, including on-site management, and;
• Provide additional assistance to CTO travel and logistics as and when required.

Account Management

• Liaise with the network of CTO clients in member-organisations on the development and implementation of training as well as training-related projects i.e. consultancies, research;
• Improve upon customer service levels provided to members aiming to retain members within the programme;
• Day-to-day management of assigned projects including client and supplier management;
• Maintain individual project files ensuring timely submission of project completion reports by suppliers and maintain details of consultant and participants’ profile;
• Assist the Programme Manager to expand agreed PDT courses and thereby to generate revenue;
• Assist the Programme Manager in the strategic planning and development of the existing portfolio of courses offered to members;
• Assist the Programme Manager to explore, plan and implement distance learning programmes and for CTO to create a distance learning platform;
• Maintain client accounts ensuring timely invoicing and tracking account receivables and payments;
• Assist in the preparation and dispatch of marketing material for the Programme department, and;

• To assist in any other aspect of the CTO’s work as required by the Senior Manager PDT, Director or the Chief Executive Officer.

Essential Competencies

• A minimum of a 2:1 university degree or equivalent, ideally in an ICT-related subject;
• Project management;
• Customer account management;
• Telemarketing ;
• IT: MS Office, especially MS Access, and;
• Excellent writing skills.

Desirable

• IATA Fares and Ticketing

What’s on offer

• £18,00  to £23,484 basic salary; 25 days annual leave; year-end bonus; commissions; international travel opportunities.

Accordingly, CTO and UCC would like to encourage suitably qualified Ugandans to apply for the above-mentioned posts. The deadline for application is Friday, July 15, 2011.

IMPORTANT TO NOTE:

Before you proceed to apply, either online, ensuring you quote the correct vacancy, or to our HQ Recruitment address, please consider if you meet the following generic requirements:

• Applicants must be a national of a CTO Full Member country and have the right to live and work in the United Kingdom. It will be the applicant responsibility to apply for a UK visa if offered the job and bear all the relevant cost to attend an interview at the CTO HQ in London, UK. Please provide evidence of your nationality with your application.

• All appointments are subject to satisfactory references.  You will be required to provide details of two referees, one of whom should be your current or most recent employer and one from your previous employer or university, ensuring that you account for at least the last five years of your employment history in your application.  Referees should not be related to you and should be able to give an assessment of your professional abilities as well as your character. We will not take up references until after any qualified offer of employment has been made.

• You would be required to produce evidence of any educational and professional qualifications to support your application, on the day of your interview.

• Salary on appointment for any post if advertised per annum gross (subject to deductions of National Insurance contributions and CTO internal income tax (paid at UK income tax rates).

• If you wish to be considered for this post, please ensure that you submit your curriculum vitae together with a covering letter setting out your experience and skills in relation to the person specification, competencies and other requirements for the post.

• You should also be aware that due to the volume of applications the organisation receives and the need to reduce costs, it is our practice to communicate further about this vacancy only with those who are short listed and invited to attend an interview.  If you do not hear from us within three (3) months of the closing date, you may assume that your application has not been successful. Thank you for your interest.

The Commonwealth Telecommunications Organisation, to which Uganda is a member, is an international development partnership between the Commonwealth and non-Commonwealth government, business, and civil society organisations. CTO provides the international community with effective means to help bridge the digital divide and achieve social and economic development, by delivering to developing countries unique knowledge-sharing programmes in the use of Information and Communication Technologies in the specific areas of telecommunications, IT, broadcasting, and the Internet.

Applications should be addressed to:

Attn:

Mr Rakesh Luchman

Senior Manager, Human Resources and Administration

Commonwealth Telecommunications Organisation

66-64 Glenthorne Road Hammersmith, London W6 0LR

E-mail: ldealwis@cto.int

Tel: +4420 20 8600 3800

Fax: +4420 8600 3819

Website: http://www.cto.int