Simply put, media monitoring is the act of tracking topics across print, online, and broadcast media output.

In Public Relations (PR) and Communications it is important to measure the success of your campaigns, deal with a crisis quickly, and listen out for negative publicity. All of this can be achieved by effective media monitoring.

Brands are getting on board with media monitoring to an extent of purchasing tools and hiring media monitoring firms to observe issues that directly concern them.

Here are 11 reasons why you need to consider investing in media monitoring:

1. Get information in real-time

In this digital era, you can’t afford to wait for long to get information. There are media monitoring tools that offer real-time alerts. A case in point is Google Alerts. These allow you to be at the front of your competetion and get the information you need for in-moment marketing opportunities or to manage a crisis before it even starts.

2. Save time through automation

This is especially important when you’re heavy laden with work as a PR or communication professional. By using online tools like Socialbakers, Keyhole, Brand24 and Sprout Social among others, you’re able to get your social media analytics in no time, saving you from lengthy manual processes.

3. Get actionable and measurable insights

You not only want to monitor the media coverage you are receiving, you should also be looking for insights into the coverage. Insight is crucial as it provides an opportunity to improve your PR and prove value in a measurable way for reports. Different social media platforms provide insights that enable a user to know how well they’re fairing in the social race – Twitter Analytics, Facebook Insights, and YouTube Analytics are the most common.

Media monitoring tools now provide graphs that clearly visualize insights data over a specific time period, sentiment analysis of individual metrics or general coverage, and maps displaying the geographical origins of coverage.

Having a media monitoring tool that provides data insights will save time and unnecessary data entry.

4. Cross-platform monitoring

To fully understand the impact of your public communications efforts, it’s important to not only keep an eye on the daily headlines but also be able to monitor as many different sources of media as possible, across media platforms including social media, blogs, online news, and broadcast.

When looking for a media monitoring tool, you need to find a tool that can monitor various media platforms. This can also go a long way in showing you what platforms appeal to your target audiences the most. If there are specific publications you need to monitor that aren’t available, you can often request for sources to be added. But if this is not possible, then you can look elsewhere for a tool that fits your requirements.

5. Brand reputation

A brand’s reputation – how the particular brand is viewed and perceived by its publics, is its most vital resource and good media monitoring helps protect it.

Media monitoring enables you to stay on top of threats to your brand’s reputation. It can help you to develop your reputation further by keeping you on top of what’s being said about your brand and who’s saying it.

Data and sentiment insights into the media coverage you are receiving will also provide a simple overview of how your brand is perceived.

6. Monitor your competitors

Competitors just like brand reputation need to be monitored. Effective media monitoring can help you track your competitor’s publicity efforts like press releases, Corporate Social Responsibility (CSR) product launches, promotions, corporate events, and media coverage. This will enable you to you to make more informed decisions as to how and where you compete.

7. Manage crises effectively

It takes years to build a good reputation for a brand, but it only takes moments to destroy it. So, it is imperative to react quickly and be proactive in your recovery when faced with a crisis.

Real-time media monitoring allows you to keep ahead of the press and manage PR without any abrupt surprises. As such, you might be able to avert a looming crisis or come up with the perfect response to get out of it safe and sound.

8. Measure the effectiveness of public campaigns

Media monitoring can enable you monitor your campaign and provide measurable data to prove value. This will facilitate a greater understanding of the positive impact and success of campaigns.

9. Track success and sentiment

This directly points to campaigns and organizational activities. Companies for instance hire media monitoring agencies to track the success of their adverts.

It is vital to have access to, or receive, up-to-the-minute information if you are tracking success. Real-time alerts are a fantastic resource to give you moment by moment feedback on your efforts.

Timely knowledge facilitates a continuous learning process, enabling you to develop and optimize your PR and communications output.

10. Find new business opportunities

Media monitoring is an invaluable tool if you are scoping out new business opportunities. Tracking other industries will allow you to spot a gap in the market and be aware of potential competitors.

11. Understand and utilize trends

By being able to follow trends in the media in real-time you can better inform your campaigns, content, and social media.

Social media monitoring can help you understand what really engages your customers, informing you in how to up your click-through rate (CTR) on your social pages. Keeping an eye on viral trends will also facilitate smart in-moment marketing opportunities and quick responses to what’s happening in the world around you.

The post Eleven Reasons Why You Should Invest In Media Monitoring first appeared on Uganda Multimedia News & Information.

As a Communications Officer plying in the same trade, I gathered a few tools and expertise I use to analyze different social media platforms and hashtags for  clients and I’m hoping to learn as many more from professionals out there as well as researching for more tools online.

Facebook Insights.

This may seem obvious but some social media managers aren’t aware that Facebook gives key insights to the performance of the Page on different algorithms. It has a breakdown of performance of post reach comment types,demographics of audience and a host of other elements a communications professional would need to measure the overall performance of the account.

Image displaying where to find Facebook Page Insights

Twitter Account Analytics

Twitter Analytics are a good source of measure of performance and reach of a twitter account. It provides for a month’s engagement and this can be used in making work reports and also for analysis of the follower count. It doesn’t require any upgrade plan as it comes a s a feature on every twitter account. I recommend it for social media managers to use.

Template of Twitter Analytics Page

Instagram Account Analytics

Instagram is  mainly image and video based social media platform that has become popular worldwide and hence a key marketing platform for all major brands. Measuring it’s performance gives you insight on how other brands are making it work and the type of images you can use to boost your follower count.  Union Metrics will provide you with hashtag campaign reporting, suitable posting type, engaging content and a lot more metrics to your brand’s better performance.  It has a Upgrade feature that allows you pay up for added metrics but even the Free version would give you good insight.

SnapShot of Instagram Analytics Report

Hashtag Tracking & Performance

A Hashtag is a word used to categorize content and track topics on social media. i.e #UgandaTourism They are essential in curating information for users who maybe interested in that particular topic. Hashtags are now popularly used on mostly all social networks and brands would also love to know how engaging the hashtags they create are performing. It’s important to note that Hashtags help reveal different users who maybe interested in the content you offer hence targeting them more whenever you post. KeyHole and Socialert are  two tools that give good isight on hashtag performance and analytics. In addition, they give major Influencers on the hashtag to help you know the users engaging the most on that particular hashtag. Both tools have a payment plan though give analytics with a trial version so it’s up to you to see what suit’s you best.

Sample Keyhole Report

Sprout Social

Sprout Social is a very important tool that enables you plan and publish content across all networks. It also has a seamless feature that allows you monitor hashtags and keywords and track your social media performance.  It provides Data PDF reports and the element of integrating a team with which you can work with to accomplish various tasks. With it’s i depth graphs and charts, and features, it’s one of those tools you need bookmarked to help you manage your social pages.

Sample Sprout Social report

Quintly

Quintly is another powerful tool that helps you to optimize your social media performance and measure social media analytics. It has distinguished features to integrate different social accounts on the Dashboard to allow you measure their performance. It also has an element of measuring how your brand compares to your competitors. I recommend it  for anyone out there.

Sample Quintly Analytics

YouTube Analytics

It’s no secret that You Tube is the Number 1 video hosting, searching and streaming site in the world. Brands have embraced this platform and are keen to know their You Tube Pages are performing. You Tube has an Analytics section which gives you insight into watch time, viewers, demographics and a host more.

Youtube Analytics Page

The post Tools for analyzing social media trends, accounts & Hashtag performance first appeared on Uganda Multimedia News & Information.