UMEME wants to use new proposed billing system to improve its customer service delivery. The billion shillings system is aimed to cater for pre-payment of power bills as opposed to the current one.
The new system is part of UMEME’s new Customer Management System intended to enable the company to efficiently improve customer service and handle customer complaints.
The current billing system of UMEME is not flexible enough to serve the growing number of customers of UMEME, according to Sam Zimbe, the company’s officer in charge of customer service.
UMEME intends to use the new system to generate power bills and dispatches them on time than under the current system. Under the new system, customers will get their bills electronically through their meter numbers.
UMEME currently sends customers power bills through SMS messages on phones and so many customers have welcomed the development.
Walakira Nyanzi, Ultimate Media